Utility Reader Supervisor

Description :



Class Title:

Utility   Meter Reader Supervisor

Cost Code:



Utility   Office 

Grade No:








Representative of the City responsible for operations for the Utility Office’s Electric and Water

Meter Readers.


Supervises and manages all full-time, seasonal, and/or volunteer employees in the Utility Meter Reader Department and is responsible for the overall motivation, direction, coordination, and evaluation of this unit. Ensures that the Electric/Water Meter Readers are reading meters correctly, and in a timely manner. Also, will handle any issues that may arise with customers, test meters for accuracy, and handle customer complaints.

Helps direct the Utility Department Meter Reader employee’s hiring process; develops and updates job descriptions; develops performance expectations; identifies essential functions of the positions and the knowledge, skills, and abilities required; responds to questions and ensures the completion of background checks; assigns work shifts and call out schedules two weeks in advance, when possible.

Manages employees and evaluates team performance; provides opportunities for the adequate training of employees; coaches, counsels, and motivates employees for exceptionalism; investigates complaints or subordinate performance concerns; recognizes exceptional or below average employee performance and implements disciplinary action as needed in consultation with Utility Office Manager and/or Finance Director and Human Resources.

Provides leadership by example and through consistent management of the Utility Meter Department; makes decisions; solves problems; develops departmental procedures; maintains required records/files; conducts regular staff meetings and represents the City of Truth or Consequences Utility Office during internal and external meetings.


  • Supervises, trains, directs, and evaluates all Utility Meter Reader staff; directs and participates in the recruitment and selection of Meter Readers; monitors all activities and operations of the department; sets goals and objectives and establishes guidelines for performance; makes recommendations for hiring and termination.
  • Plans, manages, and monitors the proper allocation and utilization of staff according to projected needs and directives.
  • Supervises acquisition, planning, design, construction, and maintenance of water facilities; coordinates, and shares resources with other City Departments on maintenance and special repair projects.
  • Evaluates & inspects the cleanliness and effectiveness of the water department areas, facilities, and services.
  • Responsible for following City procurement procedures when obtaining price quote(s) as needed for requisitions, to place orders and maintain supplies and equipment, for efficient meter operations.
  • Oversees the department’s Safety Program including the scheduling of safety meetings and equipment training, and ensures that all City and Division rules and regulations are adhered to.
  • May assist in the preparing of annual budget and tool, equipment, and merchandise inventories.
  • Performs public relations duties; responds to complaints.
  • Interacts directly with customers, departments, emergency crews, and the public.
  • Represents City as necessary for Metered operations.
  • Performs Meter Reader duties as necessary.
  • Fueling and minor servicing of various types of utility vehicles.
  • Responsible for performing and ensuring all equipment, tools, and machinery are in clean and safe operating condition, including having a scheduled maintenance program.
  • Maintain assigned vehicle(s) by inspecting, servicing, cleaning, and general housekeeping.
  • Performs minor facility and grounds maintenance.
  • May be required to perform other duties outside the scope of normal job classification.


The above information on this position description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of all employees assigned to this job.



Any combination of experience and training that would likely provide the required knowledge, skills, and abilities is qualifying.  A typical way to obtain the knowledge, skills, and abilities would be:

  • At least 2 (two) years’      experience in either the Water Department and/or Electric Department.
  • 2 (two) years of experience reading      meters and/or working on meters.
  • 6 (six) months supervisory      experience.


  • Getting Information—Observing, receiving, and otherwise obtaining information from all relevant sources.
  • Documenting/Recording Information—Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
  • Communicating with Supervisors, Peers, or Subordinates—Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Operating Vehicles, Mechanized Devices, or Equipment—Running, maneuvering, navigating, or driving vehicles and/or mechanized equipment.
  • Performing General Physical Activities—Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
  • Processing Information—Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information and/or data.
  • Performing for or Working Directly with the Public—Performing for people or dealing directly with the public.
  • Communicating with Persons Outside Organization—Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
  • Organizing, Planning and Prioritizing Work—Developing specific goals and plans to prioritize, organize, and accomplish necessary tasks.
  • Resolving Conflicts and Negotiating with Others—Handling complaints, settling disputes, and resolving grievances and/or conflicts.
  • Evaluating Information to Determine Compliance with Standards—Using relevant information and individual judgement to determine whether events or processes comply with laws, codes, regulations, and/or standards.
  • Analyzing Data or Information—Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
  • Handling and Moving Objects—Using hands and arms in handling, installing, positioning, moving materials, and/or manipulating things.
  • Judging the Qualities of Things, Services, or People—Assessing the value, importance, or quality of things, services, or people.
  • Interacting with computers—Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, and/or process information.
  • Making Decisions and Solving Problems—Analyzing information and evaluating results to choose the best solution and/or solve problems.
  • Operating Tools and Equipment—Skill in operating listed tools and equipment.
  • Communication—Ability to follow oral and written instructions, communicate in both oral and written English and must possess good hearing and sight (aided or unaided).


  • Valid New Mexico Driver’s License. Ability to obtain a New Mexico Class “B” CDL license within six      months of hire
  • Must successfully pass the pre-employment drug and alcohol testing and any

post-offer employment medical examination.

  • Certified in First Aid and CPR  or able to obtain it within the 1st year


  • Might be required to attend the City Commission Meetings when necessary; and will be required to attend      limited Public Utility Advisory Board Meetings.
  • Performs a variety of  miscellaneous duties such as running errands and picking up supplies as      needed. 


Utilizes any equipment, tools, and materials necessary to accomplish the duties described in the Essential Duties section above, including but not limited to:


  • Equipment and tools typically used:  Division vehicles, Data cap H (hand held reading unit), portable or mobile radio, wide variety of forms and office supplies, various hand tools, and when needed, appropriate      personal protective equipment.
  • Materials and products handled:      All materials dealing with the construction and maintenance of water and      electric distribution lines or equipment; all chemicals dealing with the  maintenance of Division vehicles and the general housekeeping of Division  buildings and grounds; including aerosol insecticides.
  • All chemicals associated therewith.


  • All essential duties are performed outdoors with exposure to natural weather conditions with extremes in temperatures.
  • Some duties may require working alone and others work closely with other employees.
  • Exposure to various fumes, odors, mists, or dusts.
  • Exposure to moderate noise levels.
  • Job hazards or potential job hazards including cuts, bruises, animal or insect bites or stings, sprains, strains, broken bones, exposure to electrical shock, operation of Division vehicles or equipment, and falling objects.
  • Duties involve walking or standing for long periods of time on even, uneven, hard, soft, wet, or dry surfaces.
  • Duties may involve lifting of objects up to 100 pounds.
  • Essential duties are normally performed during weekdays, although emergencies may require working all hours of the day or night, including weekends and holidays.  Must be willing to work overtime and to be on standby as required.

The work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

  • Duties may involve lifting of heavy objects up to 100 pounds.
  • Duties involve walking or standing for long periods of time on even, uneven, hard, soft, wet, or dry surfaces           
  • Duties involve climbing, crawling, sitting, crouching, kneeling, twisting, bending; ability to assume prone positions, to rotate, and to balance.
  • Duties require use of hands to finger, handle, feel, or operate objects, tools, or controls, grasp, manipulate, reach with hands and arms; overall hand and finger dexterity.
  • Duties require ability to talk and hear.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus, bilateral coordination, and eye and hand coordination.


Formal application, rating of education and experience, oral interview and reference check; job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

The job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Contact :





The City of Truth or Consequences has an opening for the position for UTILITY READER  SUPERVISOR in the Utility Office.


See Job Description for full requirements and representative duties.



Grade: PM-2 pay rate commensurate with qualifications and experience, plus Benefits



Application and Job Description are available from Human Resources Office,  505 Sims Street, T or C., NM, 87901, tel. #575-894-6673 ext. 314, fax #575-894-0363. Deadline for applications to be returned to City’s HR Office is Until Filled. E.O.E.



PUBLISH:  February 14, 2018  –  Herald

                 February 23, 2018  -- Sentinel



POSTED:  Workforce Solutions:  (02/14/18 – Until Filled)

                   City’s Website:        (02/14/18 – Until Filled)

Deadline for Applying : Open until filled